FAQs

Our guests will definitely know how much paid for their trip.They are able to book their hotels,as well as decide where to visit and have meals.

Our guides are experts who can make efficient itinerary,so that guests will not waste time during their trip,instead of visit more interesting places than others can offer to,as well as relax in nice place.

Guests will visit interesting places without entry fee,as well as know local culture and local people’s life better than other tourist.

Live in local people’s home stay is good way to save on accommodation,but have more special experience.

Acceptable outdoor activities make guests enjoy in nature,also obtain experience which other tourist will never had.

Private chauffeur and in-transport refreshments
Fee of entry,admission and activity
Meals and complimentary drinking water
Services of English-speaking guide
Accommodations based on home Stay or economic hotel ( Three Starts )
Private chauffeur service for airport shuttle at start and end of trips

International & domestic flights and relevant taxes
Chinese tourist visa
International SOS Emergency Plan,travel insurance
Meals apart from those included in the itinerary
Excursions and activities not included in the itinerary
Discretionary gratuities for guide and chauffeur
Accommodations based on 4 star or higher level (Available On Arrangement)

After you followed us via Facebook Page,Youtube Channel or Wechat Offical Account, this coupon will be activated for 5% – 20% off one full-price eligible item.

The coupon for active OTW Member,who purchased membership and the amount of eligible order is more than 200 Yuan in the past 12 months.This coupon will be activated for 10-30% off one full-price eligible item.

The coupon for participant of Tibet Tours.It’s suitable for participant who is the first time to join our tours.Enjoy the 5% off one full-price eligible item.

The coupon for participant of Tibet Tours.It’s suitable for participant who already joined our tours in the past years.Enjoy the 10% off one full-price eligible item.

After you confirm your itinerary,we will request you to pay deposit to secure the booking.The deposit is 30 percent of the total tour price.Full payment is required within 30 days before departure.

Exchange Rate

For our guests’ convenience, we accept various ways of payment:

Swiper (POS)

The swiper accept Visa,MasterCard,JCB and UnionPay.

PayPal

It’s very easy to pay by Paypal, we will send you a secured PayPal online payment link by email, click the link, log in to your PayPal account and click on the “pay” button then the payment is completed.

If you don’t have an account on Paypal, you can still use it by providing your credit card information. PayPal accepts all major credit cards and debit cards.

Note:You will undertake a surcharge of 4.5% of payment will be charged by PayPal.

Wire Transfer (Regular Bank Transfer)

It’s easy to pay through wire transfer; however it could take 3 – 7 days for the payment to reach our side. Due to this reason, for clients who make booking less than 15 days before arrival, can’t accept wire transfer.

After you send the money,please scan the bank receipt or use a digital camera to take a photo and then send it to us.

We will send you bank information after received your requirement email.

Modifications,Cancellations & Refunds

1.60 days or more prior to trip departure – Full Refund
2.Between 30 – 60 days prior to trip departure – Loss of deposit
3.Between 15 – 30 days prior to trip departure – 50% of total tour price will be forfeited
4.Less than 15 days prior to trip departure – No Refund